Mediation is an informal dispute resolution process in which parties come together with the presence of a third party neutral, the mediator, to discuss their differences in an attempt to find constructive solutions.
Mediation is about co-operation; an agreement can only be reached if both parties give consent to this agreement. It is a process which enables parties to explore issues and interests they face, and attempt to reach an agreement to resolve those issues. The mediator does not make a decision, but assists the parties in negotiating an agreement.
Mediation is a confidential, safe and affordable alternative to resolving a dispute through the legal system. Use this process as a learning tool and you will be able to gain valuable knowledge through the guidance of a mediator.
As an Associate Member of AMINZ (Arbitrators' and Mediators' Institute of New Zealand), Zoe-Lou abides by the Code of Ethics established by the institute. Please click HERE to view these rules.
